Victron Energy Phoenix Inverter Control Panel - VE.Direct

Items that are in stock and under 50kg are sent on a Next Working Day Courier Service. Items over 50kg are sent on a Standard Delivery of 2-3 Days.

Delivery Costs

• Items under 50kg - £10.00
• Items over 50kg - £35.00

When Will I Receive my Order (Under 50Kg)

Orders that are placed before 12pm on Monday to Thursday will recieve the order on the next working day. Orders placed on Friday to Sunday will recieve it on the following Tuesday (Bank Holidays are an exception, in which case it will be delivered on Wednesday).

When Will I Receive my Order (Over 50Kg)

Orders that are placed before 12pm on Monday to Thursday will recieve the order within 2-3 Days. Tracking details will be supplied.

How Do I Track My Order

Once your order has been shipped we will email you a tracking number and a link to the couriers website. Please contact us on 02381 112032 if you do not receive this email.

Upon Receipt of Your Order

You are advised to carefully inspect the package and goods to ensure they are intact and complete before signing for receipt of delivery. Should you find the parcel to be damaged or incomplete you must refuse delivery of the goods or sign "Damaged" then contact us on the day of delivery.

Bank Holidays

Our couriers do not deliver on a Bank Holiday so your parcel will be delivered on the next working day.

Returns

What is Our Return Policy?

Unwanted goods must be returned in a fully re-saleable condition and any packaging must be intact. We reserve the right to refuse an exchange or full refund if goods are not returned in a re-saleable condition or are damaged. If these conditions are met we will gladly offer a replacement, exchange or refund.

If for any reason you believe your product is defective please notify us immediately on 02381 112032 or via email. If your product is faulty or covered under warranty any carriage costs incurred shipping the goods back will be refunded up to the amount of £10.

Upon receipt of your order you are advised to carefully inspect the package and goods to ensure they are intact and complete, before signing for receipt of delivery. Should you find the parcel to be damaged or incomplete you must refuse delivery of the goods.

Please report any damaged or faulty items to Knight Marine Electronics within 24 hours of receipt of the goods and provide any information requested (eg photographs) within 24 hours.

How do I Return a Product?

Please follow the instructions below before returning any goods

We require all returned goods (defective, damaged, unwanted or otherwise) to be sent back to us in the original condition they were received in, with all accessories, manuals and the original packaging. Items that are being returned purely because they are no longer wanted should be returned in unopened packaging. Knight Marine Eletronics retain the right to refuse a refund or charge an appropriate fee for items that are returned without original packaging and/or without accessories and manuals.

Collection Procedure

1. In the event of a product failing, your first course of action should be to contact Knight Marine Electronics at info@knightmarineelectronics.com
2. Within 6 months of purchase date: Once the fault has been established and deemed impossible to be solved on site, Knight Marine Electronics will arrange for collection of the item at cost to the customer. This will be refunded in full if the item is found to be faulty.
3. Please note that if the item has a non-warrantable fault the customer will be charge for carriage both ways, parts and labour.

How do I Cancel an Order?

You may cancel your order (or any part of it) for any reason before dispatch, however, if your order has already been dispatched & is with the courier a restocking fee may apply.

Please email us at info@knightmarineelectronics.com or call 02381 112032 to cancel an order.